Emily Fletcher is the Ambulatory Care Program Manager at MercyOne Population Health Service Organization (PHSO) where she leads the integration of Health Coaches, Social Workers, Pharmacists and Community Health Workers into the medical home to positively impact patient outcomes and patient experience.
Emily received her bachelor’s degree in socio-political communications from Missouri State University and a master’s degree in public health from the University of North Texas Health Science Center. She completed her practicum with the Centers for Medicare and Medicaid Services in Dallas, Texas. Emily started at MercyOne in 2010, working in oncology research for five years before joining the PHSO in 2016. She served a two-year term as Vice Chair of the Institutional Review Board. Emily’s goal is to create a health care environment where all patients have the same opportunity to be healthy. Addressing health-related social needs through the community health workers is a key strategy in accomplishing this goal.